iv18's Privacy Policy
Your personal information matters most to us. Learn in detail here how your information is collected, used, and kept safe on the iv18 platform.
This privacy policy ("Policy") applies to all users of the iv18 platform and the services available at https://iv18.cam. Please read this policy carefully. By using the platform, you are agreeing to the terms of this policy.
SSL Encryption
All your information is protected with SSL technology.
Not Sold to Third Parties
Your information is never sold to any third party.
Your Rights
You have the right to view, correct, and delete your information.
24/7 Support
Contact us for any questions about privacy.
1 Introduction and Purpose
iv18 ("we", "us", or "platform") operates an online entertainment platform for users in Bangladesh, offering cricket betting, casino games, and other gaming services. Protecting your privacy is our highest priority. This privacy policy describes what information we collect, how we use it, who we share it with, and how we keep your information safe.
This policy is an integral part of our Terms and Conditions. If you disagree with any part of this policy, please stop using our platform and contact us to close your account.
We believe that transparency and honesty are the foundation of a healthy user-platform relationship. We are therefore committed to informing you about our information management practices in clear, straightforward language.
2 Information We Collect
The following types of information may be collected when you register on and use the iv18 platform:
2.1 Personal Identification Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only users aged 21 and above may register)
- National ID card or passport number (for identity verification)
- Email address
- Mobile phone number
2.2 Financial Information
- bKash, Nagad, or Rocket mobile banking number (for processing transactions)
- Deposit and withdrawal history
- Transaction date, amount, and method
2.3 Gaming Activity Information
- Betting history, game results, and session duration
- Preferred game categories and providers
- Bonus and promotion usage records
2.4 Technical Information
- IP address and device identifier
- Browser type and operating system
- Cookie and session data
- Login and logout times on the platform
3 How We Collect Information
We collect your information in the following ways:
- Directly provided: Information you give us yourself through registration forms, account updates, deposit/withdrawal requests, or support contacts.
- Automatically collected: Information collected automatically through cookies, log files, and similar technologies when you use our website or app.
- Third-party verifiers: Information received from secure verification services for identity and age verification.
- Payment processors: Transaction confirmation information from mobile banking services including bKash, Nagad, and Rocket.
4 Purpose of Using Information
We use collected information only for the following legitimate purposes:
4.1 Account Management and Service Delivery
Your information is needed to create and manage your account, verify your identity, confirm your age (21+), process transactions, and award bonuses and rewards.
4.2 Security and Fraud Prevention
We analyse your information to detect and prevent unauthorised access, account hacking, money laundering, and other fraudulent activities. This is essential for the safety of you and all users.
4.3 Responsible Gaming
Gaming data is used under our Responsible Gaming programme to identify problematic gaming behaviour and provide the necessary support.
4.4 Service Improvement and Personalisation
By analysing your preferences and usage patterns, we personalise your experience, deliver relevant offers, and improve the overall quality of the platform.
4.5 Communication and Support
Your contact information is used to send transaction confirmations, account updates, promotional offers (if you have given consent), and to provide customer service.
5 Information Sharing and Third Parties
iv18 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, in certain circumstances we may share information with the following parties:
5.1 Service Provider Partners
Information may be shared with trusted partners bound by strict confidentiality agreements to provide services such as payment processing (bKash, Nagad, Rocket), identity verification, technical infrastructure, and customer service.
5.2 Legal Obligations
It is our legal responsibility to provide necessary information based on court orders, legal processes, or legitimate requests from government authorities. In such cases, we provide only the information that has been requested.
5.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will also remain bound by this privacy policy.
5.4 Security Protection
Limited information may be shared with security partners where necessary to prevent fraud, deception, or other harmful activities.
6 Cookie Policy
Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
6.1 Types of Cookies We Use
- Essential cookies: Required for the basic functionality of the site and to maintain your login session.
- Functionality cookies: To remember your preferences and settings, such as language preference.
- Analytics cookies: To understand how users are using the site — this information is collected in aggregated and anonymous form.
Cookies can be managed by changing the settings of most browsers. Please note that disabling cookies may limit some functionality of the platform.
Your Privacy Rights
As a user of iv18, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access Information
You may request to find out what information we hold about you and to receive a copy of that information.
Right to Correct Information
If any information we hold about you is inaccurate, you may request that it be corrected.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted, except for information that must be retained to meet legal obligations.
Right to Object to Processing
You may object to your information being used for marketing purposes and withdraw this consent at any time.
Right to Data Portability
You may request to receive the information you have provided in a structured, machine-readable format.
Right to Restrict Processing
In some circumstances you may request that the processing of your information be temporarily restricted.
8 Data Security Measures
iv18 has put in place industry-standard technical and organisational security measures to protect your personal information:
- SSL/TLS Encryption: Highest-standard encryption technology is used during data transfer.
- Secure Server Environment: Your information is stored on access-controlled, firewall-protected servers.
- Regular Security Reviews: Regular security audits are conducted to identify and address potential vulnerabilities.
- Staff Training: All our staff are trained in privacy and data protection and are bound by strict confidentiality agreements.
- Password Protection: Your password is stored in an encrypted hash form — no staff member can view your password directly.
- Login Protection: Systems are in place to detect and block suspicious login attempts.
Please note, however, that it is not possible to make the transmission of information over the internet completely secure. Although we strive to ensure the highest level of protection, it is not possible to guarantee the perfect security of information transmitted over the internet.
9 Data Retention Period
We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- All information is retained while the account remains active.
- After an account is closed, financial and transaction-related information is retained for a specified period as required by legal obligations.
- Some information may be retained for a longer period for the purposes of fraud prevention and security.
- When information is deleted at your request, all information beyond legal obligations is removed.
10 Protection of Minors
iv18 is strictly for individuals aged 21 and above only. We do not intentionally collect any information from minors. An age verification process is followed at the time of registration.
If we learn that a minor's information has entered our system, we will immediately delete that information and close the associated account. If you believe that a minor has registered on our platform, please contact us.
11 Policy Changes
We may update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email.
- Display a brief notification when you log in to the platform.
Continued use of the platform after the updated policy is published will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page from time to time.
12 Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:
- Email: [email protected]
- Live Chat: Bengali support available 24/7
- Response Time: We aim to respond as quickly as possible after receiving your request
Your privacy is very important to us. We are always ready to answer any of your questions.